Lunch & Learn - Strategic Customer Service

Strategic Customer Service
Thursday, August 28th

It is no secret that it costs more to develop a new customer than it does to keep the ones you have. So why is so little time and resources invested in treating your current business with respect and appreciation?
 
Strategic Customer Service is just that; Strategic. Has a purpose. Is done with intention. It’s a key and integral part of hitting your budget goals and growing the business.
 
Why pour more water in a leaky bucket?
 
This session will take a birds-eye view of customer service- the cost of a lost customer, the 5 most important things we all want as consumers and some simple steps you can take to begin building a Culture of Customer Care.

Host by Joel Kaczmarek of Sandler Training of the Triad

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